Frequently Asked Questions

Questions? Call Our Free and Confidential 24 Hour Helpline


How Do I Start Treatment?

The first step is to call our 24 hour toll-free helpline at 866-737-3570. The call is free and 100% confidential. Our trained admissions staff will provide a free assessment and help you make arrangements for treatment.

What Happens When I Call?

when to callOur admissions counselors will discuss why you or your loved one are seeking drug or alcohol addiction treatment. For our dedicated admissions team to create a comprehensive treatment plan for you or your loved one, the following may be discussed:

  • A brief medical background, including any mental health conditions.
  • Travel arrangements to and from Axis.
  • Financing and Payment options for treatment.
  • Insurance Assessment and Coverage Information.
What Does Axis Treat?

Axis Residential Treatment provides comprehensive addiction treatment programs for substance abuse and related mental health issues. Some of our services include:

what gets treated
Who Does Axis Treat?

We treat adults of many age ranges, backgrounds, ethnicity, occupation, or mental health status. We also specialize in treating dual diagnosis patients. Some of our clientele includes college students, doctors, young professionals, lawyers, executives, blue collar workers, and stay-at-home parents. Substance abuse issues such as alcohol addiction, prescription drug abuse, and heroin addiction occur in many different types of people, and we understand that the face of addiction is not always the one portrayed in movies and television.

who gets treated
What is Axis’ Availability?

availabilityWe are currently accepting new clients. You or your loved one can usually be admitted within 24 hours of the first call. We conduct admissions 7 days a week.

Does Axis Offer Detox?

Yes. As part of your treatment plan, a safe and comfortable detox process is offered for our clients to provide the best transition to recovery.

What Is the Cost of Treatment?

costCosts will vary for treatment depending on several factors:

  • Insurance policy and available coverage
  • Length of Stay
  • Aftercare options
  • Additional services requested such as Sober Companion or Interventionist
Do You Accept Insurance?

We accept many insurance policies or private pay. We are in the Anthem insurance network. Our admissions counselor will conduct a free insurance verification when you call.

What is the Length of Stay?

length of stay

Typically, clients enroll for 30, 60, 90, or 120 day treatment plans. Once admitted, our clinical staff will help you determine the ideal duration for your treatment. Our program is flexible, and we will help you assess the timeline for your recovery appropriately.

Are there Different Levels of Care?


No. Regardless of length of stay or insurance coverage, all of our clients receive the same world class treatment offered by our comprehensive addiction treatment program and highly credentialed staff.

What Accommodations Does Axis Offer?

facility-tourWe provide luxurious rooms and all-inclusive amenities. Our private and comfortable facility offers private suites, a swimming pool, and a full time chef.